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Popular FAQs

• Where can I find the manuals & videos?

  Manuals for all of our products are available on our instructions page.
  
  For select products like the HeadLamp 330, FirePit, and CampStove, detailed instruction videos along with helpful timestamps can be found on our YouTube Channel

• Do you ship internationally?

  Yes, we ship to most countries. To place an order, please confirm your region by selecting the appropriate storefront in the top right corner of the BioLite website:
  
  For Canada, please select "Canada"
  
  For Europe, please select "Europe"
  
  For United Kingdom, please select "United Kingdom" (All EU/UK orders ship duties/VAT paid)
  
  For all other countries, please select "Rest of World" to find a retailer in your location.

• What is BioLite's warranty policy?

  BioLite offers a 1-year limited warranty. Please check out our warranty page for full details. We strongly recommend registering your products. This helps for faster response times with our Customer Service team when troubleshooting any issues or inquiries about your device.

• What's your return policy?

  We want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues.
  
  1. Returns for refund are available only for customers that purchased directly from BioliteEnergy.com.
  
  2. Customers can request a return within 30 days of the order being delivered.
  
  3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
  
  4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. For damaged or defective products, please see our warranty policy.