Purchase from our EU or UK storefronts
Contact a local BioLite distribution partner to find a retailer in your country.
Israel: SAAR
UAE: Family Outdoor Camping Requisites Trading LLC
Qatar: Rasen Sports
Kuwait: All Degrees
Japan: Montbell
Taiwan: Step Hill
Thailand: Element 72
Malasia: Montanic
Hong Kong: Step HIll
Australia: Sea To Summit
New Zealand: Ampro
Chile: Komax SA
Argentina: Broni
Peru: Equipak
Fill out our quick form so we can track your inquiry and make sure you get the info you need. A member of the BioLite Team will respond within 24-48 hours
Fill Out FormWe want to ensure that you have a great experience with your BioLite products. Our support team is here to help you answer any questions and troubleshoot any issues. In the event you would like to return your purchase, please read on for our policy.
We ship all orders as soon as possible, which can take up to 2 business days. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order.
For Standard International Shipping: Allow 1-3 weeks. We have partnered with Global Shopex to provide reliable, high quality fulfillment services to 200+ countries. Please refer to Global Shopex Shipping Policy, or email support@bioliteenergy.com with any questions.
STANDARD GROUND Orders Under $55 |
STANDARD GROUND Orders Over $55 |
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$7.95 | FREE |
STANDARD GROUND Orders Under $55 |
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$7.95 |
STANDARD GROUND Orders Over $55 |
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FREE |
FirePit | FirePit Complete Kit | BaseCamp | PizzaDome Bundle | PizzaDome
ALL SHIPPING LEVELS |
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$25 per overweight item |
ALL SHIPPING LEVELS | |
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$25 per overweight item |
Global Shopex International (DDP) |
All Int'l Orders Ship Duties/VAT pre-paid |
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AU, NZ, JP, CN, HK, AE, KW: Tax/VAT are included in the product price. | All other countries: Tax/VAT are included in "tax" subtotal. Rates based on weight (kg) & Shipping Destination |
Global Shopex International (DDP) |
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AU, NZ, JP, CN, HK, AE, KW: Tax/VAT are included in the product price. |
All Int'l Orders Ship Duties/VAT pre-paid |
|
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All other countries: Tax/VAT are included in "tax" subtotal. Rates based on weight (kg) & Shipping Destination |
Shipping to Norway, Switzerland, Cyprus, and Iceland incur a $30 Shipping surcharge.
Some promotions may also exclude certain products or shipping options — be sure to check the disclaimer on any promotional advertisement or email.
Returns are available only for customers that purchased directly from bioliteenergy.com on unused, unopened products. For warranty concerns on opened/used products, contact us.
Customers can request a return within 30 days of the order being delivered. Items that are opened or damaged may be denied a refund or return. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined.
Return Instructions:
In 2019, BioLite is offering a special "HolyFit" Guarantee for customers who purchase the HeadLamp 330 at the BioLite Shop (BioLiteEnergy.com). With this guarantee you may remove the product from packaging and fully use it up to 30 days – run with it, camp with it, live with it! If you are not satisfied with the fit of your HeadLamp within that timeframe, return the unit and BioLite will refund your purchase. To request a return under the HolyFit Guarantee, please contact Customer Support for a prepaid return envelope (emailed via a PDF) and next steps. Refunds will be issued upon receipt of the original unit. Please note, HolyFit Guarantee does not cover abuse of product.
Please note that while all of our products are backed by the BioLite warranty policy, we do not currently offer refunds or returns for products purchased on Kickstarter. Crowdfunding is a critical part of what enables BioLite to grow our business, gather community feedback, and launch new products – and that requires a stable foundation from our backers where funds raised do not fluctuate once the campaign is closed. Your pledge is recognized as an investment in the design and production process and not a direct refundable payment. If you prefer to retain the ability for cancellations or refunds, please join us as a pre-order on BioLiteEnergy.com once our crowdfunding campaign is complete. If you have any further questions about our Kickstarter policy, please contact us.